Privacy Policy – dbb66

1. Who We Are

dbb66 is an online casino and sports betting platform operated at dbb66.app, serving players primarily located in Malaysia. References in this Privacy Policy to "dbb66", "we", "us", or "our" refer to the dbb66 platform and its operating entity. References to "you" or "your" refer to any individual who accesses, registers with, or otherwise uses the dbb66 platform.

dbb66 acts as the data controller in respect of personal information collected through its platform. We are committed to handling all personal data in accordance with applicable data protection principles, including transparency, purpose limitation, data minimisation, and security.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a dbb66 account, make a deposit, request a withdrawal, or contact our support team, we collect information you provide directly, including:

• Full name, date of birth, and gender
• Email address and Malaysian mobile phone number
• Residential address
• Identity verification documents (e.g., MyKad, passport) when KYC is requested
• Payment method details used for deposits and withdrawals (e.g., bank account references, e-wallet identifiers)
• Communications you send to dbb66 support, including live chat transcripts and email correspondence

2.2 Information Collected Automatically

When you access the dbb66 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps, pages visited, and features used
• Game play data including bets placed, games played, session duration, and wagering history
• Cookie identifiers and similar tracking data (see Section 6)

2.3 Information from Third Parties

dbb66 may receive information about you from third-party identity verification providers, fraud prevention services, and payment processors for the purposes of account verification and anti-money laundering compliance. We may also receive data from analytics providers who help us understand how users engage with the platform.

3. How We Use Your Information

dbb66 uses the personal information it collects for the following purposes:

• Account creation and management — to register your dbb66 account, verify your identity, and maintain your account profile.
• Service delivery — to process deposits and withdrawals, settle wagers, and provide access to dbb66's games and sportsbook.
• Customer support — to respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal and regulatory compliance — to fulfil Know Your Customer (KYC) obligations, anti-money laundering (AML) requirements, and any applicable reporting obligations.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, multiple account creation, bonus abuse, and other prohibited conduct.
• Platform improvement — to analyse usage patterns and improve the dbb66 platform's functionality, performance, and game offering.
• Responsible gaming — to monitor gaming behaviour and intervene where patterns suggest potential problem gambling, in line with our responsible gaming commitments.
• Marketing communications — to send you promotional offers, bonus notifications, and Deepavali or other seasonal campaign messages, where you have provided consent or where permitted under applicable law. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

dbb66 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our contractual obligations to you as a registered dbb66 user, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable legal and regulatory requirements, including KYC, AML, and responsible gaming obligations.
• Legitimate interests — processing necessary for dbb66's legitimate interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and interests.
• Consent — where you have provided explicit consent, including for the receipt of direct marketing communications. You may withdraw consent at any time by contacting dbb66 support or using the opt-out mechanism in any marketing communication.

5. Sharing of Personal Data

dbb66 does not sell, rent, or trade your personal data to third-party marketers. We may share your information with the following categories of recipient, strictly on a need-to-know basis:

• Payment processors and e-wallet providers — including Touch n Go eWallet, Boost, and Malaysian banking partners, to process your transactions. These providers act as independent data controllers for the payment data they process.
• Identity verification and KYC service providers — third-party services used to verify your identity documents and address.
• Game content providers — software studios whose games are hosted on the dbb66 platform may receive anonymised session data for technical performance and licensing compliance purposes.
• Fraud prevention and AML screening services — to identify and prevent prohibited activity on the platform.
• Analytics and platform performance providers — service providers who assist dbb66 in understanding platform usage (data is shared in aggregated or pseudonymised form where possible).
• Legal and regulatory authorities — where dbb66 is required by law, court order, or regulatory direction to disclose personal information.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit the dbb66 platform. They help dbb66 recognise your device, maintain your session login state, remember your preferences, and gather analytical data about platform usage.

6.2 Types of Cookies Used

• Essential cookies — required for the dbb66 platform to function, including session management and security. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and account display options.
• Analytics cookies — collect anonymised data about how users interact with dbb66, helping us identify areas for improvement.
• Marketing cookies — may be used to personalise promotional messages shown within the dbb66 platform. These are only deployed where you have provided consent.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will impair the functionality of the dbb66 platform, including the ability to remain logged in.

7. Data Security

dbb66 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dbb66 platform
• Encryption of sensitive data at rest within dbb66's secure server infrastructure
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the dbb66 platform
• Two-factor authentication (2FA) options available to all account holders to protect account access

While dbb66 takes all reasonable steps to protect your data, no digital transmission or storage system is completely infallible. You are also responsible for maintaining the security of your dbb66 login credentials and ensuring your device is adequately protected.

8. Data Retention

dbb66 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Specific retention periods include:

• Account data — retained for the duration of your active account relationship with dbb66, plus a minimum of five years following account closure to comply with AML and regulatory record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• KYC documents — retained for the period required by applicable financial crime prevention regulations.
• Support communications — retained for up to two years from the date of the interaction.
• Marketing consent records — retained until consent is withdrawn, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Your Data Rights

As a dbb66 user, you have the following rights in relation to your personal data, subject to applicable legal limitations:

• Right of access — you may request a copy of the personal data dbb66 holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to dbb66's legal retention obligations.
• Right to restriction — you may request that dbb66 restricts processing of your data in certain circumstances.
• Right to object — you may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact dbb66 support using the details in Section 13. dbb66 will respond to all valid requests within 30 days.

10. Children's Privacy

The dbb66 platform is strictly intended for individuals aged 21 years and above. dbb66 does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under this age threshold, we will take prompt steps to delete that data and close any associated account.

11. Third-Party Services

The dbb66 platform integrates services provided by third-party game studios, payment processors, and technology providers. While dbb66 selects these partners carefully and requires them to maintain appropriate data protection standards, this Privacy Policy applies only to data processed by dbb66 as data controller. Third-party providers operate under their own privacy policies for the data they independently control.

dbb66 does not embed social media trackers, advertising networks, or affiliate tracking pixels that transmit your personal browsing data to third parties outside the scope of platform operation and analytics.

12. Amendments to This Policy

dbb66 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Where changes are material, dbb66 will provide reasonable notice to registered users via email or in-platform notification. The "Last updated" date at the top of this page will reflect the most recent revision.

Your continued use of the dbb66 platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how dbb66 handles your personal information, please contact our support team:

dbb66 is committed to resolving any privacy concern raised in good faith. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority in your jurisdiction.